For the purposes of these Terms and Conditions, the following definitions shall apply:
Contract – the sale by us (Translife Limited) and purchase by you (The Customer) of goods.
Goods – the items or service that are available to purchase from this site.
Site – Our on line shop that forms part of our website, the address of which is www.translife.co.uk or www.translife.uk
We are: Translife Limited
Trading Address: Translife Limited 35 Brunswick Street West, Hove, BN3 1EL United Kingdom
Whilst every effort is made to ensure the accuracy of information contained on our site, we will not be held responsible for any inaccuracies and disclaim all warranties and representation whether implied or expressed as permitted by law. At Translife Limited, we want you to be happy with your purchase(s) and would urge you to contact us prior to making your choices should there be any aspect of the purchase about which you are unsure.
We are not responsible for any losses or damages howsoever incurred as a result of late/non-delivery of any product(s) purchased through our website.
This site and its use
The content of this site is wholly owned by or licensed to Translife Limited. While you may view and print individual pages for your own use, it is expressly forbidden to reproduce, distribute or display etc. any pages or part of this site without our prior written consent.
We will make every effort to ensure the efficiency of our site but cannot be held liable for any loss or damages incurred due to operational errors nor do we guarantee that our site is free from viruses etc.
We are not responsible for any loss or damage incurred through the use of information or advice given on our website except where we are deemed liable under British law.
We aim to dispatch as soon as possible. As we are a SMALL business we do not carry all items and have to regularly place stock orders on our suppliers where lead times can be a s much as 10-14 working days.
Items offered for sale
Some items offered for sale on our website are not manufactured by us and may not be available from stock held by us. We will endeavour to ensure these products are available for delivery within the suggested delivery period but if a delay is inevitable and beyond our control, we aim to advise you as soon as possible.
Returning Sale Items
Items purchased from our Sales Section may be returned and exchanged for a credit note or voucher ONLY.
Ordering & Dispatch
It is our intention to offer you high quality goods and provide a first class service. If you have any queries regarding your order, please do not hesitate to contact our customer service department:
In the United Kingdom between 9 am to 9 pm GMT: +44(0)1273 779467 / email: firstname.lastname@example.org
Generally, we aim to dispatch your order within 10 – 14 working days from receipt of payment. We guarantee to deliver all orders within 28 working days. If we are unable to deliver within 28 days we will contact you before proceeding with your order. Working days are defined as Monday – Friday and exclude public holidays.
Ordering & Dispatch
When you place your order you will receive an automatically generated receipt e-mail. We will also e-mail you with a confirmation of your order if you do not receive a confirmation check your spam folder or contact us. This e-mail does not constitute a contract between us, and Translife.co.uk may withdraw the offer to supply at any time prior to dispatch.
We require your name, e-mail address, delivery address, daytime contact telephone number and/or any other details useful in the event of needing to contact you urgently – particularly useful for our carriers. Please be aware that whilst it is necessary to make this information available to our delivery companies, we do not share this information with any other companies at any time.
Shipping & Postage Terms
Shipping and postage is FREE within the United Kingdom via regular ground postage for all orders over £150. Regular shipping for orders with a value of less than £100 are responsible for a shipping and postage fee. Item deemed flammable by the Royal Mail can only be delivered within main land UK via a courier service.
Express postage is also available but must be arranged prior to shipping your order. In case of exchange or cancellation of the order, the express postage charge will not be refunded.
Most UK and EU orders will be posted via Royal Mail or UKMail courier service. For larger orders, we may use a courier service.
In the event of a signature being required upon delivery: IT IS VERY IMPORTANT TO CHECK THE DELIVERY PRIOR TO SIGNING FOR IT.
The goods and packaging will leave us in perfect condition. Please check:
1. That you receive the number of packages stated on the delivery note.
2. If there is any damage to the packaging, please sign for as “damaged.”
3. If the damage is significant you may prefer to reject the delivery.
All items that have been damaged in transit MUST be reported to us by either calling +44(0)1273 779467 or e-mailing us email@example.com within 48 hours of receipt. Failure to do so may result in the item(s) not being replaced.
Having placed your order if you choose to pay by PayPal you will be taken through to the PayPal website to complete the transaction, please ensure your delivery address is correct. VISA and MasterCard payments will be made through our payment gateway. Please see Cookies for more information. You can make payment using a Postal orders, cheque or Money Order if required. Items paid for by Cheque will be dispatched once the cheque has cleared at our bank.
All prices quoted are in British Pounds (£). Prices shown are inclusive of delivery. Prices for items purchased are shown inclusive of VAT .
Cancelling your order
You must return any goods if you cancel the contract under the Distance Selling Regulations prior to ANY refund being issued.
Returns and Refunds
If the product is unsuitable, contact us within 7 days of receiving the item either via email or via the returns option on your on-line account. If applicable we will issue you a RA (Return Authorisation) number and inform you of the return address.
Notice of exchange or cancellation must be received within 7 days of receiving the goods. This notice can be sent via letter or email. We will exchange the item, or issue a refund, provided that it is returned to us in its original condition, unworn, and with all labels intact.
You must return the goods if you cancel the contract under the Distance Selling Regulations. We reserve the right to charge a re-stocking charge for returned wigs and any footwear not replaced or exchanged.
The following items have special conditions attached regarding returns:-
Undergarments: No returns on undergarments and hosiery for hygienic reasons.
Breast Forms: Please be sure you want to keep your forms before you use any adhesives or apply an attachable form. Breast forms that have been used with adhesives cannot be returned. Attachable breast forms that have been attached cannot be returned.
Wigs: As noted above we reserve the right to impose a £25/wig or 10% of the wig value which ever is greater re-stocking charge for wigs that are not exchanged or replaced.
Footwear: We reserve the right to impose a £15/Pair re-stocking charge for footwear that is not replaced or exchanged.
The customer will bare the cost of returning any items for refund or exchange. For exchanged items, we will pay the cost of shipping the replacement. For cancelled orders, a refund for the full invoice total (including original shipping costs and taxes) will be issued, this may take 24/48 to return back to your original account. This excludes premium charges for express postage when this has been agreed in advance. Re-stocking charges if applicable will be deducted from the refund total.
It is recommended that you obtain proof of postage, so that we can still complete your return if it gets lost on its way back to us. You should keep this proof until you have received your refund or replacement.
Non-UK Customers: Please mark your package clearly as ‘RETURNED GOODS’ to avoid delays at customs. We suggest you use an insured, traceable shipping method and keep your shipping documentation so that you can make a claim with the carrier if it gets lost.
If you feel we hold inaccurate information on you, please ask for a copy of that information. Should there indeed be any inaccuracies, you should advise us so that these inaccuracies can be corrected. Except information needed by our carriers or other suppliers to effect the delivery of your order, no information is ever shared with, rented or sold to third parties.
You consent to us collecting and using the information as described below by using our site.
We offer secure online ordering using SSL encryption. SSL encrypts your credit card number, name, address, and phone number before they travel over the Internet this is all handled by our payment gateway provider and not stored on any computers at Translife Limited.
The Information We Hold And What We Do With It
When you place an order, we need to know your name, your e-mail address, delivery address, home landline and daytime telephone numbers and any other contact information (for example a mobile telephone number) that will be useful, particularly for our carriers who may need to contact you directly. We will not hold your credit/debit card information as this will be collected through our payment gateway system. Please see Cookies for information.
Take and fulfill customer orders
Administer and enhance the site and service
Issue a unique identifier made available to the payment gateway.