Definitions
For the purposes of these Terms and Conditions, the following definitions shall apply:
Contract – the sale by us (Translife Limited) and purchase by you (The Customer) of goods.
Goods – the items or services available to purchase from this site.
Site – Our online shop that forms part of our website, the address of which is www.translife.co.uk or www.translife.uk
We are: Translife Limited
Trading Address: Translife Limited 24 Havelock Road, Bognor Regis, West Sussex, United Kingdom
Dressing Service – Translife Dressing Service
Sub-Suppliers – companies or individuals supplying a product or service to Translife Limited
Whilst every effort is made to ensure the accuracy of the information contained on our site, we will not be held responsible for any inaccuracies and disclaim all warranties and representation, whether implied or expressed, as permitted by law. At Translife Limited, we want you to be happy with your purchase(s) and would urge you to contact us prior to making your choices should there be any aspect of the purchase about which you are unsure.
We are not responsible for any losses or damages, howsoever incurred as a result of late/non-delivery of any product(s) purchased through our website.
This site and its use
The content of this site is wholly owned by or licensed to Translife Limited. While you may view and print individual pages for your own use, it is expressly forbidden to reproduce, distribute or display etc., any pages or part of this site without our prior written consent.
We will make every effort to ensure the efficiency of our site but cannot be held liable for any loss or damages incurred due to operational errors, nor do we guarantee that our site is free from viruses etc.
We are not responsible for any loss or damage incurred through the use of information or advice given on our website except where we are deemed liable under British law.
We aim to dispatch as soon as possible. As we are a SMALL business, we do not carry all items and have to regularly place stock orders on our suppliers, where lead times can be as much as 10-14 working days.
We will retain your details to process your orders but will not divulge this information to a non-essential third party. Please see our Ordering & Dispatch and Privacy Policy for further information.
Items offered for sale
Some items offered for sale on our website are not manufactured by us and may not be available from stock held by us. We will endeavour to ensure these products are available for delivery within the suggested delivery period but if a delay is inevitable and beyond our control, we aim to advise you as soon as possible.
Returning Sale Items
Items purchased from our Sales Section may be returned and exchanged for a credit note or voucher ONLY.
Service Offered – Translife Limited offer a Dressing Service. A nominal Deposit will/Maybe required to secure an appointment for said service, this deposit is none-refundable should the appointment be cancelled less than 10 working days prior to the appointment date or at the descension of the Director of the Company.
Ordering and Dispatch
General
It is our intention to offer you high-quality goods and provide a first-class service. If you have any queries regarding your order, please do not hesitate to contact our customer service department:
In the United Kingdom between 9 am to 9 pm GMT: +44(0)1273 779467 / email: info@translife.co.uk
Delivery Period
Generally, we aim to dispatch your order within 10 – 14 working days from receipt of payment. We guarantee to dispatch all orders within 28 working days. If we are unable to dispatch within 28 days we will contact you before proceeding with your order. Working days are defined as Monday – Friday and exclude public holidays.
Ordering & Dispatch
When you place your order you will receive an automatically generated receipt e-mail. We will also e-mail you with a confirmation of your order if you do not receive a confirmation check your spam folder or contact us. This e-mail does not constitute a contract between us, and Translife.co.uk may withdraw the offer to supply at any time prior to dispatch.
We require your name, e-mail address, delivery address, daytime contact telephone number and/or any other details useful in the event of needing to contact you urgently – particularly useful for our carriers. Please be aware that whilst it is necessary to make this information available to our delivery companies, we do not share this information with any other companies at any time.
Shipping & Postage Terms
Item deemed flammable by the Royal Mail can only be delivered within mainland UK via a courier service. Express postage is also available but must be arranged prior to shipping your order. In case of exchange or cancellation of the order, the express postage charge will not be refunded.
Delivery
Most UK and EU orders will be posted via Royal Mail / Parcel Force or nominated courier service. For larger orders, we may use a courier service of our choice.
In the event of a signature being required upon delivery: IT IS VERY IMPORTANT TO CHECK THE DELIVERY PRIOR TO SIGNING FOR IT.
The goods and packaging will leave us in perfect condition. Please check:
1. That you receive the number of packages stated on the delivery note.
2. If there is any damage to the packaging, please sign for as “damaged.”
3. If the damage is significant you may prefer to reject the delivery.
All items that have been damaged in transit MUST be reported to us by either calling +44(0)1273 779467 or e-mail us andrew@translife.co.uk within 48 hours of receipt. Failure to do so may result in the item(s) not being replaced.
Import Duty and Taxes
None UK orders may/will be subjected to import and customs duties which is the responsibility of the receiver. Prices shown on the site EXCLUDE VAT when ordered from countries outside the UK. Individual VAT, duty and or customs rates will be applied and collected by the couriers or postal system operators at the applicable rates directly from the receiver. Translife bear no responsibility for said Taxes. Should the parcel/consignment be returned the receiver will bear the cost of the return as applied by the courier/postal provider. Should the goods be distroyed by the courier the receiver will forfeit any refund.
Making Payment
Having placed your order if you choose to pay by PayPal you will be taken through to the PayPal website to complete the transaction, please ensure your delivery address is correct. VISA and MasterCard payments will be made through our payment gateway. Please see Cookies for more information. You can make payment using a Postal order, cheque or Money Order if required. Items paid for by Cheque will be dispatched once the cheque has cleared at our bank.
All prices quoted are in British Pounds (£). The prices shown are inclusive of delivery. Prices for items purchased are shown inclusive of VAT.
Cancelling your order
You must return any goods if you cancel the contract under the Consumer Contracts Regulations prior to ANY refund being issued.
Translife reserve the right to apply a cancellation fee (20% of sales value) for items placed on sub-suppliers or on back-order with sub-suppliers whose terms and conditions do not allow Translife to cancel or return items (Wigs and footwear) from said order.
Courier Returns
Parcels returned via a courier service due to no collection will be held and the client notified reposting will be at the client’s expense. Please note that items dispatched via DHL and returned back to translife will incur an ADDITIONAL cost of £19 as this is the charge we receive directly from DHL for none collected items.
Returns and Refunds
If the product is unsuitable, contact us within 14 days of receiving the item either via email or recorded post. If applicable we will issue you an RA (Return Authorisation) number and inform you of the return address.
Notice of exchange or cancellation must be received within 14 days of receiving the goods. This notice can be sent via letter or email. We will exchange the item, or issue a refund, provided that it is returned to us in its original condition, unworn, and with all labels intact.
You must return the goods if you cancel the contract under the Consumer Contracts Regulations. We reserve the right to charge a re-stocking charge for returned wigs, silicone hip pads and any footwear not replaced or exchanged. Refunds will not be issued where the return period exceeds 31 days from the date of dispatch/client receipt unless previously agreed in writing. All items returned will be subject to inspection any faults/marks or damage to the product/products will result in a reduced refund rate of up to 50% of the product value. Items MUST be returned in their original state with any tags in tacted and with the original boxing if appropriate. Shoes/footwear returned without the original boxing will incur a 50% reduction in the return value.
The following items have special conditions attached regarding returns:-
Undergarments: No returns on undergarments and hosiery for hygienic reasons.
Breast Forms: Please be sure you want to keep your forms before you use any adhesives or apply an attachable form. Breast forms that have been used with adhesives cannot be returned. Attachable breast forms that have been attached cannot be returned. Foam forms will be subject to inspection for surface damage.
Wigs: As noted above we reserve the right to impose a £35/wig or 20% of the wig value whichever is a greater re-stocking charge for wigs that are not exchanged or replaced.
Footwear: We reserve the right to impose a £15/Pair or 20% value of product re-stocking charge for footwear that is not replaced or exchanged. The cost of the original postage will be deducted from the total order value for ALL returned footwear.
General Comment All clothing / items are inspected for signs of wear. If items are found to be dirty or show signs of abnormal wear the client will be notified. Translife reserve the right not to issue a refund on said items and will offer to return the items.
The customer will bear the cost of returning any items for refund or exchange. For exchanged items, we will pay the cost of shipping the replacement. For cancelled orders prior to dispatch, a refund of the full invoice total (including original shipping costs and taxes) will be issued, this may take 24/48 to return back to your original account. The purchaser will not be refunded the cost of delivery on cancelled items after dispatch. Re-stocking charges if applicable will be deducted from the refund total.
It is recommended that you obtain proof of postage so that we can still complete your return if it gets lost on its way back to us. You should keep this proof until you have received your refund or replacement.
Non-UK Customers: Please mark your package clearly as ‘RETURNED GOODS’ to avoid delays at customs. We suggest you use an insured, traceable shipping method and keep your shipping documentation so that you can make a claim with the carrier if it gets lost.
Sale Items
ALL Sales items are quinine products offered at a reduced retail price, they are inspected prior to dispatch and any imperfections will be brought to the attention of the buyer prior to dispatch for buyers approval.
PLEASE NOTE Items offered as a “sale item” can only be returned for a credit note to be used against a further purchase, payments will not be refunded.
Privacy Notice
Translife Limited is committed to protecting the privacy and security of your personal data. This Privacy Notice describes how we collect, use and look after your personal data when you visit our website (regardless of where you visit it from), including when you purchase a product or service or sign up for our newsletter. It also tells you about your rights and how the law protects you.
1. Important information
Our website is not intended for children and we do not knowingly collect data relating to children.
This Privacy Notice supplements the other notices (including our Terms of Use) and is not intended to override them.
Translife Limited is the controller and responsible for your personal data (“Translife Limited”, “we”, “us” or “our”).
To assist you further in understanding this Privacy Notice, we have set out in the Schedule a glossary of terms used in this Privacy Notice, examples of types of personal data we collect, how we use it, the lawful basis for processing such data and further details of your rights.
Translife Limited has appointed a data privacy manager (DPM). If you have any questions about this Privacy Notice, including any requests to exercise your legal rights, please contact our DPM in writing, either:
for the attention of Andrew Maggs
by email to: andrew@translife.co.uk
by post to: The DPM Manager 24 Havelock Road Bognor Regis West Sussex PO21 2HA
You have the right to make a complaint at any time to the ICO (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
Your duty to inform us of changes
It is important that the data we hold about you is accurate and current, therefore please keep us informed of any changes to your personal data.
Third-party links
Our website may include links to third-party websites, plug-ins and applications. By clicking on these links or enabling connections you may be allowing third parties to collect or share your personal data. We have no control these third-party websites, plug-in or applications and are not responsible for their privacy notices, therefore you should also read their privacy notices to understand what personal data they collect about you and how they use it.
2. The data we collect about you
We may collect, use, store and transfer the types of personal data about you listed in Part 1 of Schedule 1.
We also collect, use and share aggregated data. However, if we combine aggregated data with your personal data so that it can directly or indirectly identify you, we treat this as your personal data.
We do not collect any special categories of personal data or any information about criminal convictions and offences.
Failure to provide personal data
If we are required by law, or under the terms of a contract we have with you, to collect your personal data and you fail to provide it, we may not be able to enter into performing the contract with you and, we may have to cancel a product or service. We will notify you of this at the relevant time.
3. How personal data is collected
We collect personal data in the following ways:
| Direct Interactions Cookies are very small text files that are stored on your computer when you visit some websites. We use cookies to help identify your computer so we can tailor your user experience and send you relevant content that we feel you would be interested in. You can disable any cookies already stored on your computer, but these may stop our website from functioning properly. you may provide personal data when you complete online forms, request products/services, create a user account, subscribe to our services, join our mailing list, enter competitions, promotions or surveys or otherwise or correspond with us (by post, phone or email). |
Automated Technology we automatically collect personal data (technical and usage) when you browse or interact with our website, by using cookies, server logs and other similar technologies. We may also receive technical data about you if you visit other websites which use our cookies. Our cookies policy sets out more detail on our use of cookies and is available here. |
Automated Technology we automatically collect personal data (technical and usage) when you browse or interact with our website, by using cookies, server logs and other similar technologies. We may also receive technical data about you if you visit other websites which use our cookies. Our cookies policy sets out more detail on our use of cookies and is available here. |
4. How we use your personal data
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data:
to perform the contract we are to enter into or have entered into with you;
to comply with a legal obligation; and
where it is necessary to carry out our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
Part 2 of Schedule 1 sets out the lawful basis we will rely on to process your personal data.
We do generally only rely on consent as a legal basis for processing your personal data to send email marketing communications and you have the right to withdraw your consent at any time by contacting us.
Please note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your information.
Marketing
We may analyse your personal data to form a view on what products and or services we think may be of interest to you. You will only receive marketing communications from us if you have requested information from us or purchased goods or services from us, if you consent to marketing at the time we collect your personal data and you have not subsequently opted out or withdrawn your consent or if we have another basis to send you the marketing communications.
How to opt-out
You can opt-out of email marketing by clicking the unsubscribe button within the particular marketing email. You can also withdraw your consent to marketing at any time by contacting our DPM.
Even if you opt-out of receiving marketing, we may still use your personal data for other purposes provided we have a lawful basis to do so.
Change of purpose
We will only use your personal data for the purpose that we originally collected it for unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose.
If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to use your personal data in this manner.
We may process your personal data (without your knowledge or consent) where this is required or permitted by law.
5. Disclosure of your personal data
We may have to share your personal data with third parties further details of which are set out in Part 4 of Schedule 1. We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes. They can only process your personal data for specified purposes and in accordance with our instructions.
6. International transfers
Some of our external third parties are based outside the European Economic Area (EEA) so their processing of your personal data will involve a transfer of data outside the EEA.
Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:
we will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission.
we use specific contracts approved by the European Commission which give personal data the same protection it has in Europe with our services providers;
we may transfer data to US based service providers under the Privacy Shield which requires them to provide similar protection to personal data shared between Europe and the US.
Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the EEA.
7. Data security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. We also limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know and they can only process your personal data on our instructions and will be subject to a duty of confidentiality.
We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
8. Data retention
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
Details of retention periods for different aspects of your personal data are available in our retention policy which you can request from us. However, we are legally required to keep basic information about our customers (including contact, identity, financial and transaction data) for six years after they cease being customers, for tax purposes.
We may also anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes. We can use anonymised information indefinitely without further notice to you.
9. Your legal rights
You have certain rights in certain circumstances under data protection law. These are set out in full in Part 3 of Schedule 1. If you wish to exercise any of your rights, please contact our DPM.
You will not have to pay a fee to exercise any of your rights. However, if your request is clearly unfounded, repetitive or excessive, we may charge a reasonable fee for this information or refuse to comply with your request.
We may request specific information from you to help us confirm your identity when you contact us and ensure. This is a security measure to ensure that personal data is not disclosed to any person who does not have the right to receive it.
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
| Contact Data | billing address, delivery address, email address and telephone number |
| Financial Data | Not retained by Translife Limited – Paypal and or stripe process payments. |
| Identity Data | first name, last name, username or similar identifier, title. |
| Marketing and Communication Data | your preferences in receiving marketing from us. |
| Profile Data | your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses. |
| Technical Data | internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access our website. |
| Transaction Data | details about payments to and from you and other details of products and services you have purchased from us |
Part 2 Lawful basis for processing and processing activities
The lawful basis upon which we may rely on to process your personal data are:
| Consent | you have given your express consent for us to process your personal data for a specific purpose. |
| Contract | the processing is necessary for us to perform our contractual obligations with you under our contract, or because you have asked us to take specific steps before entering into a contract with you. |
| Legal Obligation | the processing is necessary for us to comply with legal or regulatory obligation. |
| Legitimate Interests | the processing is necessary for our or a third party’s legitimate interest e.g. in order for us to provide the best service to you via our website. Before we process your personal data on this basis we make sure we consider and balance any potential impact on you, and we will not use your personal data on this basis where such impact outweighs our interest. |
Set out below are specific details of the processing activities we undertake with your personal data and the lawful basis for doing this.
| Purpose/Activity | Type of data | Lawful basis for processing |
| to register you as a new customer | identity and contact | to perform our contract with you |
| to process and deliver your order, manage payments, fees and charges and debt recovery | identity, contact, financial, transaction and marketing and communications | (i) to perform our contract with you; (ii) as necessary for our legitimate interest in recovering debts due to us. |
| to manage our relationship with you, notifying you about changes to our Terms or Privacy Notice and ask you to leave a review or take a survey | identity, contact, profile and marketing and communications | (i) to perform our contract with you (ii) as necessary to comply with a legal obligation(iii) as necessary for our legitimate interests in keeping our records updated and analysing how customers use our products/services. |
| to enable you to partake in promotional offers (including free products and services), prize draws, competitions or complete surveys | identity, contact, profile, usage & marketing and communications | (i) perform our contract with you (ii) as necessary for our legitimate interests in analysing how customers use our products/services, to develop them and grow our business |
| to administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data) | identity, contact and technical | (i) as necessary for our legitimate interests in running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise (ii) as necessary to comply with any legal obligations |
| To deliver relevant website content/advertisements to you and measure or understand the effectiveness of our advertising | identity, contact, profile, usage, marketing and communications & technical | as necessary for our legitimate interests in studying how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy |
| to use data analytics to improve our website, products/services, marketing, customer relationships and experiences | technical & usage | as necessary for our legitimate interests to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy. |
| to make suggestions and recommendations to you about goods or services that may be of interest to you, including promotional offers | identity, contact, technical, usage and profile | as necessary for our legitimate interests to develop our products/services and grow our business |
Part 3 Your legal rights
You have the following legal rights in relation to your personal data:
| Access Your Data | You can check for access to and a copy of your personal data and can check we are lawfully processing it |
| Correction | you can ask us to correct any incomplete or inaccurate personal data we hold about you. |
| Erasure | you can ask us to delete or remove your personal data where: (a) there is no good reason for us continuing to process it(b) you have successfully exercised your right to object (see below)(c) we may have processed your information unlawfully, or(d) we are required to erase your personal data to comply with local law. We may not always be able to comply with your request for specific legal reasons, which will be notified to you at the time of your request. |
| Object | you can object to the processing of your personal data where: (a) where we are relying on our legitimate interest (or those of a third party) as the basis for processing your personal data if you feel it impacts on your fundamental rights and freedoms;(b) where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms and in such circumstances, we can continue to process your personal data for such purposes. |
| Restrict Processing | you can ask us to us to suspend or restrict the processing of your personal data, if: (a) you want us to establish the accuracy of your personal data;(b) our use of your personal data is unlawful, but you do not want us to erase it;(c) you need us to hold your personal data (where we no longer require it) as you need it to establish, exercise or defend legal claims; or(d) you have objected to our use of your personal data, but we need to verify whether we have overriding legitimate grounds to use it. |
| Request a Transfer | you can request a transfer of your personal data which is held in an automated manner and which you provided your consent for us to process such personal data or which we need to process to perform our contact with you, to you or a third party. We will provide your personal data in a structured, commonly used, machine-readable format. |
| Withdraw Your Consent | you can withdraw your consent at any time (where we are relying on consent to process your personal data). This does not affect the lawfulness of any processing carried out before you withdraw your consent. |
| Service Providers | acting as processors based in the United Kingdom who provide IT, hosting and system administration services. |
| Professional Advisors | acting as processors or joint controllers including lawyers, bankers, auditors and insurers based in the United Kingdom who provide consultancy, banking, legal, insurance and accounting services. |
| HM Revenue and Customs, Regulators and other Authorities | acting as processors or joint controllers based in the United Kingdom who require reporting of processing activities in certain circumstances. |
| Third Parties | third parties whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this Privacy Notice. |
| Aggregated Data | information such as statistical or demographic data which may be derived from personal data but which cannot by itself identify a data subject. |
| Controller | a body that determines the purposes and means of processing personal data. |
| Data Subject | an individual living person identified by personal data (which will generally be you). |
| Personal Data | information identifying a data subject from that data alone or with other data we may hold but it does not include anonymised or aggregated data. |
| Processor | a body that is responsible for processing personal data on behalf of a controller. |
| Special Categories of Personal Data | information about race, ethnicity political opinions, religious or philosophical beliefs, trade union membership, health, genetic, biometric data, sex life, sexual orientation.ICOInformation Commissioner’s Office, the UK supervisory authority for data protection issues. |
Part 4 Third Parties
| professional advisors | acting as processors or joint controllers including lawyers, bankers, auditors and insurers based in the United Kingdom who provide consultancy, banking, legal, insurance and accounting services. |
| service providers | acting as processors based in the United Kingdom who provide IT, hosting and system administration services. |
| HM Revenue and Customs, regulators and other authorities | acting as processors or joint controllers based in the United Kingdom who require reporting of processing activities in certain circumstances. |
| third parties third | parties whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this Privacy Notice |
Part 5 Glossary
aggregated data – information such as statistical or demographic data which may be derived from personal data but which cannot by itself identify a data subject.
controller – a body that determines the purposes and means of processing personal data.
data subject – an individual living person identified by personal data (which will generally be you).
personal data – information identifying a data subject from that data alone or with other data we may hold but it does not include anonymised or aggregated data.
processor – a body that is responsible for processing personal data on behalf of a controller.
special categories of personal data – information about race, ethnicity political opinions, religious or philosophical beliefs, trade union membership, health, genetic, biometric data, sex life, sexual orientation.
ICO – Information Commissioner’s Office, the UK supervisory authority for data protection issues.
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