Terms and Conditions

Translife Limited operates the Translife website and supplies specialist products and male-to-female dressing services to customers in the United Kingdom and internationally.

References in these terms to “Translife”, “we”, “us” or “our” mean Translife Limited. References to “you” or “your” mean the website visitor, customer or person booking a service.

Translife has operated since 2002 and is based in Bognor Regis, West Sussex, United Kingdom.

You may use this website for lawful personal purposes, including browsing our information, viewing products, placing orders and contacting Translife.

You must not deliberately misuse the website, attempt to gain unauthorised access, introduce malicious material or interfere with its normal operation.

We make reasonable efforts to keep the website available and its information accurate. We cannot guarantee that access will always be uninterrupted or that every page will always be free from technical errors.

When you place an order, you are offering to purchase the selected products subject to these terms. Receiving an order does not automatically mean that it has been accepted.

An order is accepted when we confirm it or begin processing the products for dispatch. We may decline or cancel an order where:

• A product is unavailable.
• Payment has not been authorised or received.
• The price or product information contains an obvious error.
• We cannot deliver to the address provided.
• We reasonably suspect fraudulent or unlawful activity.

You are responsible for checking that the products, sizes, colours, quantities and delivery details shown in your order are correct before completing checkout.

Product and service prices are displayed in pounds sterling unless another currency is clearly stated. Delivery charges and any other applicable costs are shown before an online order is completed.

Payment must be made using a method offered during checkout or separately agreed when arranging a service.

We take reasonable care to ensure that prices are correct. Where an obvious pricing error is identified, we may contact you before accepting or processing the order.

Orders are sent to the delivery address supplied by the customer. You must ensure that the address and contact information are complete and accurate.

Estimated delivery times are provided as guidance. Delays can occasionally occur because of postal services, couriers, customs, adverse weather or circumstances outside our reasonable control.

Packages are prepared discreetly without external wording that identifies the nature of the contents or Translife’s specialist business.

Where tracking or recorded delivery is provided, customers should use the supplied tracking information and contact us promptly if a delivery problem arises.

Your legal rights apply when products are faulty, not as described or unsuitable for their stated purpose.

For eligible products purchased online, you should notify us within 14 days of receiving the order when exercising your legal right to cancel. The products should then be returned within the following 14 days.

Products must be handled only as reasonably necessary to inspect them. A reduction may be made where handling has reduced a product’s value beyond what would normally be permitted in a shop.

Return restrictions

Certain products may not be eligible for change-of-mind returns once seals or protective packaging have been opened where the restriction is permitted for health or hygiene reasons.

• This may include sealed underwear, hosiery, cosmetics or other intimate or hygiene-sensitive products.
• Custom-made, personalised or specially ordered products may also be excluded from change-of-mind cancellation rights.
• These exclusions do not remove your rights where a product is faulty, damaged or incorrectly supplied.

Dressing-service appointments are arranged privately and are subject to availability. The agreed package, appointment time, price and any special arrangements will be confirmed before the appointment.

Customers should provide accurate information about sizing, mobility, allergies, sensitivities and any other matter that could affect the safe or comfortable delivery of the service.

Customers are expected to behave respectfully towards Translife staff, other people and any venue visited during an accompanied outing.

Changes and cancellations

Please give as much notice as reasonably possible if you need to change or cancel an appointment. Any deposit, cancellation charge or rescheduling condition will be explained when the booking is made.

Translife may need to rearrange an appointment because of illness, safety concerns or circumstances outside our reasonable control. Where this happens, we will contact you as soon as reasonably possible to discuss an alternative arrangement.

Translife recognises the sensitive and private nature of many customer enquiries, purchases and service bookings.

Personal information is used only where reasonably necessary to answer enquiries, process orders, take payment, arrange delivery, manage appointments, provide support and meet legal obligations.

We take reasonable measures to protect personal information and do not deliberately disclose customer information to unrelated third parties except where necessary to provide an agreed service or where required by law.

Further information about how personal data is collected, used, retained and protected is provided in the Translife Privacy Policy.

Nothing in these terms excludes or limits any responsibility that cannot legally be excluded or limited, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.

Translife is responsible for losses that are a foreseeable result of our breach of these terms or failure to use reasonable care and skill.

We are not responsible for losses caused by circumstances outside our reasonable control or for losses that could not reasonably have been anticipated when the contract was formed.

Products and services supplied to consumers are intended for personal use. We are not responsible for business losses, loss of profits, loss of business or loss of commercial opportunity arising from personal consumer purchases.